view cart menu separator categories menu separator faq
advanced search
Is there any way I could get an discount?
What regions does LOL provide the delivery of products?
Will I be charged on the delivery cost?
When could I get my product once I make a purchase?
How can I make the payment?
Can I cancel my order before the receipt of the purchased items?
What can I do if I find some defects in the purchased product?
When and how can I make an order?
How can I know that my order is accepted?


Is there any way I could get an discount?
You'll get a 20% off when making an order valued more than $500. Besides, we have monthly discount on our featured products.

top^

What regions does LOL provide the delivery of products?
We now only provide the delivery of products in Hong Kong region.

top^

Will I be charged on the delivery cost?
Each item will be charged $10 and each order will be charged at most $20.

top^

When could I get my product once I make a purchase?
We guarantee that our customers can get their purchased item(s) two days after making the order.

top^

How can I make the payment?
We have our staff delivering the purchased item(s) to your address and payment by cash can be made at the time of receipt of the purchased items.

top^

Can I cancel my order before the receipt of the purchased items?
Our delivery of products is usually within one day and so once an order is made, it can't be cancelled.

top^

What can I do if I find some defects in the purchased product?
We provide 7-day guarantee to the products purchased at our website. Within the period, customers can contact us (at our hotline or by email) for a 100% refund (delivery cost is non-refundable) or a change of the purchased item(s).

top^

When and how can I make an order?
You can make an order at any time at our website in 5 simple steps: 1) click on the category that you are interested in. 2) click on the item that you would like to buy in the product list of the category chosen. You may also view the details of the product by doing so. 3) click the icon "buy now" 4) in the page opened, you can click "continue shopping" to add other items to your cart, or click "proceed to checkout". 5) after filling a simple form with your contact information, the order is made.

top^

How can I know that my order is accepted?
Once you have submitted an order, we will check it as soon as possible. After checking with our inventory, we will contact you via phone and e-mail to confirm you with the order you have made.

top^

Last Updated: 13 Apr 2008 06:13:50 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder